These Terms and Conditions apply to all agreements that are created between YouClaim or its affiliated companies, trade names, brand names and websites and the claimant.
The agreement between YouClaim and the claimant is triggered when the claimant provides flight disruption details and payment via the YouClaim website or other applications.
YouClaim offers a claim submission service only to claimants to enable them to commence a process whereby the claimant may obtain legal compensation based on EU & UK flight compensation law such as the EU’s Air Passenger Rights Regulation No. 261/2004 or the British Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019.
By submitting your claim to us through the YouClaim website you declare that you are instructing YouClaim to submit your compensation claim flight details to the airline through which you booked your flights. This submission of flight details will initiate your flight disruption claim with the airline for compensation which may be due to you under EU and UK regulations as applicable.
Note there is no element of claim management in the service provided by YouClaim and any on-going discussions, clarifications, negotiations and payments in relation to flight disruption compensation will be conducted between only the airline and the claimant. YouClaim’s service will be limited to the submission of a claimant’s flight disruption details to an airline.
Provision of flight disruption details and payment of claim submission fees to YouClaim will be deemed as confirmation by claimants that they have read and accepted these Terms and Conditions.
After YouClaim has received payment of its claim submission fee from a claimant, it shall use all reasonable endeavours to submit the claim details to the relevant airline. However, it is explicit that in undertaking to submit the claim details to the airline, YouClaim does not in any way guarantee flight compensation payment by the airline to the claimant.
Also, YouClaim will endeavour to keep the claimant informed about the development of the claim submission via electronic notifications. YouClaim is not liable for any consequence of the claimant neglecting to read possible notifications that YouClaim sends to an email address provided by the claimant.
However, YouClaim is entitled to not process a claim submission further, at any time when it deems this necessary with no entitlement to compensation from YouClaim by the claimant. YouClaim cannot be held liable for discontinuing further processing of the claim submission.
In this Terms and Conditions document the following definitions are used:
The private limited liability company Synch Digital Ltd, also acting under you-claim.com, registered in the Companies Register under reference number NI623862 and has its registered office in Belfast, hereinafter to be referred to as YouClaim.
Current Terms and Conditions of YouClaim.com
The customer of YouClaim, who is also the main passenger who is making the claim against an airline. The claimant can also represent additional travellers in his/ her group for which the claimant booked flights under the same booking with the airline.
A claim for flight disruption compensation submitted to the airline by YouClaim, on behalf of and authorised by the claimant (and any additional travellers).
The amount of money paid to the claimant by an airline in the event that the airline agrees with the claimant that a valid flight disruption compensation claim is payable under the relevant EU or UK Air Passenger Rights law.
A submission by YouClaim of claimant provided flight disruption details to an airline to enable commencement of direct discussions between the airline and claimant about the claim and any potential compensation payment.
Any discussions, including clarifications, agreements and payments, between a claimant and an airline, which occur after YouClaim has completed its flight disruption details submission on behalf of the claimant to an airline.
The claimant who booked and paid for flight(s) with an airline as an individual or as a member of a group of travellers.
Additional travellers within the same group as the main passenger who have had their flights booked by the main passenger and who have consented to YouClaim making a claim on their behalf as part of the main passenger’s claim. The inclusion of additional travellers flight details to YouClaim will be deemed as confirmation of additional traveller consent to be included as part of the claim submission to an airline.
An airline that operated or intended to operate the delayed or cancelled flight and to which YouClaim makes the flight disruption claim submission.
The Agreement between the claimant (including additional travellers) and YouClaim based on which the claimant provides YouClaim with a mandate to submit their disrupted flight details to the airline on their behalf.
The various personal, flight and other details provided by the claimant via the YouClaim website or other applications to enable the compensation claim submission process.
These details must be submitted fully and correctly and may only be amended after submission to YouClaim but before YouClaim submits these details to the airline. This applies in particular to the data provided with respect to claimant flight details, address, phone number and email address.
The activities of claim submission by YouClaim which commence as soon as the claimant has instructed YouClaim by providing flight disruption details and paying for the claim submission service fee via You-claim.com. Also, YouClaim may at its own discretion draft and send letters, or submit the claim in various different ways. Additionally, YouClaim reserves the right to assess such matters and/or to cease any act in relation to claim submission.
Fee paid by the claimant to YouClaim for implementing the transmission of the claimant’s flight disruption details submission to an airline.
Moreover, claimants have the right to cancel this contract, without reason. Claimants can do so by emailing a cancellation request to claims@you-claim.com at any time within 14 days after the date when they provided their flight details to YouClaim.
Synch Digital Ltd and its websites, brand names and trade names at:
Carryduff House
33 Ballynahinch Road
Belfast
BT8 8EH
N. Ireland
Telephone: ++4477 86138387
Email: claims@you-claim.com
Companies number: NI623862
Use of the YouClaim service via the YouClaim website or other applications constitutes acceptance of these Terms & Conditions. YouClaim reserves the right to update the terms at any time on the YouClaim website. Following any copy amendment made on the YouClaim website you will be deemed to have agreed to the amended terms when you next use the website.
Additionally, the claimant, on behalf of himself/ herself and additional travellers, declares that all information provided is accurate, complete and true by submitting their flight disruption details to YouClaim.
The claimant declares YouClaim cannot be held liable and/or responsible for the loss of time and/or the expiration of legal terms or limitation periods or for any other negative consequences resulting from the claimant’s failure to provide true and accurate flight disruption details.
Furthermore, the claimant must provide various personal, flight and other details via the YouClaim website or other applications to enable the claim submission process.
All of the various personal, flight disruption and other details provided by the claimant via the YouClaim website must be submitted fully and correctly and may only be amended after submission to YouClaim but before YouClaim submits these details to the airline. This applies in particular to the data provided with respect to claimant flight details, address, phone number and email address. If an airline will not accept the flight disruption details as provided by the claimant due to the provision of incorrect or inaccurate information then the claimant will be required to make an additional new claim with YouClaim. The cost of the new claim will be borne by the claimant.
Again, the claimant will communicate directly with the Airline after YouClaim has submitted the flight disruptions details to the airline to complete the claim discussions and clarifications in order to come to a resolution with the airline.
The claimant declares that he/ she will not attempt to include YouClaim in post claim submission communications with the airline.
If the claimant’s contact details change after the agreement has been entered into, the claimant will immediately inform YouClaim of these changes. YouClaim cannot be held liable and/or responsible for the loss of time and/or the expiration of legal terms or limitation periods or for any other negative consequences resulting from the claimant’s failure to provide accurate contact details or the failure to inform YouClaim of any changes.
Of course, the claimant is allowed to terminate the agreement prematurely, yet only if YouClaim is explicitly informed of this in writing or by email. There are related costs to cancelling the agreement prematurely, in accordance with the provisions of these Terms & Conditions.
YouClaim has a best-efforts obligation to the claimant to ensure their fight disruption details are submitted to the relevant airline.
As there is an agreement to provide services, YouClaim will observe the due care in ensuring professional administration in its undertakings.
Any further liability of YouClaim, except in the event of wilful misconduct or gross negligence, is excluded unless otherwise prescribed by mandatory law.
YouClaim is not liable to take legal measures or action to ensure any compensation claim amount is agreed, paid or collected.
YouClaim is not liable for any damages resulting from possible expiration of the claim in case the claimant did not provide YouClaim with all the necessary details or documentation required to process the claim.
The claimant will pay YouClaim claim submission fee as follows:
£9.99 for the main passenger
£4.95 per additional traveller
Fees will be paid via the YouClaim website before YouClaim starts the claim submission process to the airline.
These fees are subject to the Right to Cancel clause in these Terms and Conditions.
YouClaim will provide claimant bank details if required to do so by an airline and the airline will normally make any compensation payment directly to the claimant’s bank.
When or if the airline agrees to make a flight disruption compensation payment to a claimant this payment method will be agreed between these 2 parties only and will not involve YouClaim in any way.
Claimants have the right to withdraw from this contract without providing a reason for doing so.
However, claimants must do so in writing to YouClaim or by emailing a cancellation request to claims@you-claim.com at any time within 14 days after the date when they initially provided their flight details to YouClaim.
However, once YouClaim has completed its claim submission service it will not be possible for a claimant to cancel their contract, even if this 14-day period has not concluded.
YouClaim will notify the claimant by email of the completion of the claim submission process.
YouClaim is not bound to fulfil any responsibility toward the claimant if it is hindered to do so as a result of force majeure or a circumstance beyond its power, including those responsibilities that would fall under YouClaim’s accountability under the law, a legal transaction or generally accepted standards.
Force majeure includes all outside factors, anticipated or not anticipated, over which YouClaim does or did not have any control, which causes YouClaim to be unable to fulfil its responsibilities to the claimant.
YouClaim is also entitled to invoke force majeure if the circumstances hinder fulfilment of the agreement, irrespective of whether the circumstances causing force majeure occur prior to or after the time YouClaim’s work for the claimant should have been completed.
YouClaim is permitted to suspend its obligations toward the claimant while the force majeure persists, after which any obligation expires after a period of one year measured from the commencement of the agreement between YouClaim and the claimant.
The limitation period of all claims against YouClaim and/or any affiliated companies and/or any third parties that are involved in the performance of the agreement is one year and one day.
All personal data collected during the provision of services, or connected to the provision of services, is subject to the YouClaim Privacy Statement.
The content of this website is provided for information purposes only and does not constitute legal advice. YouClaim makes no representations or warranties as to the accuracy or completeness of the content of this website. Website users acknowledge that any reliance on material found on this website is at their own risk.
YouClaim undertakes to handle the Claimant’s personal data with care. The claimant grants YouClaim unequivocal permission for the processing of the personal data submitted by the claimant and the use of this in the course of business. The personal data of the claimant, and additional travellers in the same group will be shared only with the relevant airline for the purpose of submitting the flight disruption details or taking legal action.
Our complete Privacy policy is on the YouClaim website – https://www.you-claim/privacy.
These Terms and Conditions are governed by the laws of England and Wales. Claimants agree that the English courts shall have exclusive jurisdiction in any dispute that may arise between the claimant and YouClaim.
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